Frequently Asked Questions

How do I place an order?

Placing an order is quick and easy. You may also choose the shipping method that works best for you, and your order will be delivered based on this choice. Orders placed locally may take up to 5 business days for delivery, while international orders may take up to 10 business days.

1) Click on the "PRODUCTS" tab at the top of the page.

2) Select a product from the list and place it in your shopping cart.

3) Check to make sure that the quantity and price of your item are correct before clicking 'Secure Checkout.'

4) Provide all required information and complete the checkout process.

5) You will receive an email confirmation of your order once it has been processed.


Where are you products manufactured?

All our wellness products are made in the United States and are FDA-approved. 


Can I take all the The Slim Firm products together?

Absolutely! Combining our products is the ultimate way to help you achieve better results with your weight loss program. This can help boost the effects of each product individually, which will get you closer to achieving a healthy body faster.

Here are some sample schedules to help you get an idea of how it works:



Before Breakfast

Ultra Lean Drops and ACV gummies

 Before Lunch

Ultra Lean and Bestseller Blend



Before Dinner

Ultra Lean Drops

Before Bedtime

Reboot Cleanse

Anytime of the day

Vitalean Coffee

*Suggested timings does not mean guaranteed results. Results will vary depending on each individual.

Is it okay for me to drink alcohol if I take The Slim Firm products?

We recommend that you avoid alcohol as it is a source of both toxins and calories which is what we want to eliminate.


Do The Slim Firm products contain caffeine?

The blend of Green Tea and Green Coffee Beans in BST Blend contains caffeine. If you are hypersensitive to caffeine, we do not recommend this product for your use. While ACV Gummies, Ultra Lean Drops, and Reboot Cleanse are caffeine-free, Vitalean Coffee has small amounts of caffeine.

People's reactions to caffeine are highly variable. If you are a regular consumer of coffee or tea, then taking our products should not cause any problems for you.


Should I still eat my regular meals while taking The Slim Firm products?

Definitely! The Slim Firm products will reduce your snack intake, and curb those pesky food cravings. Of course, a healthy diet is always encouraged.


Where can I find the expiry date for each of the The Slim Firm products?

The expiry dates are printed on the bottom of the package. Products should be consumed before their expiration date.


How should I store The Slim Firm products?

Keep all products in a cool, dry place.


Will I gain the weight I lost if I stop consuming The Slim Firm products?

That is not how our products are designed. Our products should help you kick-start a healthier lifestyle and give you that boost on your weight loss journey.



Will The Slim Firm products help me to lose weight or slim down?

We know that losing weight is not an easy process for anyone. The Slim Firm products are the perfect complement to any health regime, adding structure to help you maintain your weight loss efforts. They should be used in conjunction with a reduced-calorie diet and regular exercise program for optimum results which will lead to you discovering the Ultimate You!


Are there any precautions I should take note of before using The Slim Firm products?

Our products are not suitable for pregnant women or children under 15 years old and should be avoided by people suffering from severe cardiac conditions.


Can I consume any of The Slim Firm products while I am on my period or taking contraceptives?

There are no known negative side effects associated with consuming any of our products. However, each person's body chemistry is different and you should discontinue use if you experience any sensitivity or reaction to our product. You may also choose to stop using the product if you are experiencing heavy flow or if you are experiencing discomfort during your period.


What is the best way to reach you?

You can reach us by direct message on Instagram: @theslimfirm. Our team will reply within 24 hours.


How will I know that my order has been shipped?

We will provide you with a tracking number within 3 days of placing your order.


Where can I purchase your products, other than your website? 

You can purchase our products from our official Lazada, Shopee, and Watson stores.


Order Cancellation Policy

NO CANCELLATION OF PAID ORDERS. We will not process any refunds. Please make sure you agree to the guidelines above before ordering.


Returns Policy

We do not accept returns or provide refunds for dissatisfaction with our products. As we are all different, we appreciate that our products may not be suitable for absolutely every body type and so we cannot offer refunds if our products do not perform the changes you desire. Prior to purchasing our products, we recommend you read through our REAL RESULTS to read our reviews, as well as our Terms and Conditions. If you are in the midst of your program and feeling dissatisfied with the product, we encourage you to contact us we can provide you with our best tips and tricks for a successful journey.