Refund policy
Return and Cancellation Policy
Order Cancellation
Please allow 2–7 business days for us to process your order.
Once an order has been shipped and a tracking number has been provided, the order can no longer be cancelled through our standard cancellation process. Orders that have already been dispatched are considered fulfilled by the seller and are subject to the shipping and delivery terms below.
Returns
You may request a return of our products within 7 days of confirmed delivery, provided that the products are in their original resalable condition:
- Unopened
- Unused
- In their original packaging
- Not damaged or altered
Once we receive the returned product, we will inspect its condition. If the product meets our return requirements, we will issue an electronic voucher for the eligible product amount, excluding shipping costs and applicable processing fees.
Products that are damaged, used, opened, altered, or not returned in their original packaging and condition will not be accepted.
No Refund for Change of Mind or Product Dissatisfaction
We do not offer cash refunds for change of mind, personal preference, or dissatisfaction with the expected results of our products.
As individual results may vary, we cannot guarantee that our products will produce specific results for every customer. Customers are encouraged to review our product information, terms and conditions, and available product reviews before purchasing.
If you are experiencing concerns while using our products, please contact our customer service team so we can provide appropriate product guidance.
International Orders
For international orders, customers acknowledge that shipments may be subject to customs clearance, import requirements, inspections, duties, taxes, brokerage fees, and delays by the destination country's customs authorities or the appointed courier.
Once an international order has been properly processed and dispatched by us, responsibility for transportation, customs clearance, and delivery is transferred to the appointed courier and/or relevant customs authorities, subject to applicable law.
Delays caused by the courier, customs authorities, customs clearance procedures, or other third parties after the order has been dispatched are outside of our direct control. We will assist customers by coordinating with the courier and providing available tracking and shipment information.
A courier or customs delay does not automatically qualify an order for cancellation or refund under our standard refund policy while the shipment remains active and has not been officially declared lost or undeliverable.
We will not issue a refund for an international shipment solely because the courier or customs process is taking longer than the estimated delivery time, where the shipment remains active and is still subject to delivery.
If a shipment is officially confirmed by the courier as lost, permanently undeliverable, or otherwise subject to a valid claim, we will review the matter and determine the appropriate resolution based on the circumstances, our shipping terms, the courier's investigation, and applicable consumer laws.
Where the delay, loss, or failure of delivery is attributable to the courier or customs authorities rather than the seller, the seller will not be responsible for courier service fees, delays, customs-related charges, or other losses caused by the third party, except where otherwise required by applicable law.
Customs, Duties & Import Charges
International customers are responsible for any applicable customs duties, taxes, brokerage charges, clearance fees, or other import-related charges imposed by the destination country or third-party service providers, unless otherwise expressly stated at the time of purchase.
Customers are responsible for providing accurate delivery and contact information and for complying with reasonable requests from the courier or customs authorities necessary to facilitate delivery.
Delivery Issues
If an international shipment is delayed, held, or undergoing customs clearance, customers should contact us so that we can assist with communication and follow-up with the courier.
We will make reasonable efforts to assist in resolving delivery issues; however, we cannot guarantee a specific customs clearance or delivery timeframe once the shipment has been handed over to the courier.
Important
Nothing in this policy is intended to exclude, restrict, or waive any mandatory consumer rights or remedies that cannot legally be excluded under the laws applicable to the transaction.